Last updated: December 13, 2025
At cash247, we understand that customers rely on us during critical financial moments — whether it is an urgent cash requirement, an emergency loan, or a short-term personal loan to manage immediate needs. As a responsible digital lending platform, we are committed to delivering transparent, fair, and reliable finance lending services through our online loan and digital loan ecosystem. This Grievance Redressal Policy outlines the structured mechanism available to customers to raise concerns, seek clarification, and receive timely resolutions related to our instant personal loan, paperless loan, and same day disbursal services.
A grievance refers to any dissatisfaction or concern arising from the use of cash247 loan app or website. This may include concerns related to loan eligibility assessment, situations where a loan application is rejected, queries around loan for low credit score or bad CIBIL score, delays in fast loan disbursal, discrepancies in EMI calculation online, or challenges faced during digital signature completion.
Concerns may also arise while using features such as loan eligibility checker, repayment schedules, or while interacting with customer support. cash247 treats every grievance seriously and ensures it is reviewed with fairness and confidentiality.
Customers using our RBI approved loan app or website may raise a grievance by writing to our official support channel:
Email: care@cash247.in
To ensure quicker resolution, customers are encouraged to mention their registered mobile number, loan application ID (if applicable), and a clear description of the issue. This allows our team to efficiently address grievances related to emergency loans and credit builder journeys.
Upon receipt of a grievance, cash247 follows a structured internal process designed to ensure accountability and transparency. Every complaint is formally acknowledged within 48 working hours. Our internal team then conducts a detailed review, which may include verification of records, system checks, and communication with the customer where additional clarification is required.
cash247 aims to resolve all grievances within 7 to 15 working days, depending on the nature and complexity of the concern. In cases requiring deeper investigation or third-party coordination, the resolution timeline may extend, but the customer will be kept informed throughout the process.
If a customer is not satisfied with the resolution provided through the initial support channel, the grievance may be escalated to the designated Grievance Officer for further review.
While escalating, customers are requested to share their earlier complaint reference number and registered contact details to enable a comprehensive review.
cash247 follows defined turnaround timelines to ensure prompt handling of grievances:
As a responsible NBFC-backed finance lending platform, cash247 follows transparent lending practices. All loan-related terms, interest rates, fees, and repayment obligations are clearly communicated to customers. We strictly prohibit unfair recovery practices, harassment, or misleading communication.
Customer data is handled securely, and privacy is maintained across all digital lending operations. Our objective is to maintain trust as a trusted loan app and one of the best loan apps in India.
Customers play an important role in the grievance redressal process. We request customers to provide accurate information, use registered contact details, and allow reasonable time for investigation and resolution. Clear communication helps us address concerns related to instant personal loan, emergency loans, and repayment matters effectively.
cash247 operates in accordance with applicable regulatory guidelines governing digital lending platforms. Our grievance redressal mechanism is designed to safeguard customer interests and ensure compliance with prevailing norms applicable to RBI approved loan app operations.
cash247 reserves the right to amend or update this Grievance Redressal Policy from time to time in line with regulatory changes or business requirements. Any updates will be published on our website for customer reference.
Whether you are applying for a quick loan, managing repayments through EMI calculation online, or facing concerns related to same day disbursal, our team is committed to assisting you. cash247 strives to make digital loans, paperless loans, and emergency loans simple, secure, and customer-friendly.
By using our website and services, you confirm that you have read, understood, and agreed to this Grievance Redressal Policy.